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Insights & resources

AI, customer support trends, product updates, and team stories.

Featured

How We Reduced Support Tickets by 80%: A Data-Driven Guide

A deep-dive into the tactics, prompts, and knowledge base structures that top ChatMox customers use to consistently deflect 80%+ of support requests.

A

Alex Morgan

June 3, 2025

AI

Choosing the Right AI Model for Customer Support: Gemini vs Claude vs DeepSeek

We tested all three models on 10,000 real support queries. Here's what we found.

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Priya Patel
8 min read
Guide

The Complete Guide to Writing a Knowledge Base Your Bot Actually Learns From

Structure, formatting, and content strategies that dramatically improve AI accuracy.

M
Marcus Lee
12 min read
Analytics

5 Metrics Every Support Manager Should Track in 2025

Beyond ticket volume: the KPIs that actually predict customer satisfaction.

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Sofia Ruiz
6 min read
Best Practices

Human Handoff Done Right: When and How to Escalate

The exact decision tree we recommend for configuring smart escalation rules.

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Nadia Hassan
7 min read
Developer

Embed ChatMox in 60 Seconds: React, Vue, and Plain HTML

A practical developer guide to adding the ChatMox widget to any frontend.

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Ben Taylor
5 min read
Compliance

GDPR & AI Support: What Your Privacy Policy Must Say in 2025

Legal requirements when using AI chatbots to handle customer data in the EU.

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Yuki Tanaka
9 min read