All Features

Built for serious
customer support teams

Everything you need to automate support, delight customers, and scale your team. All in one platform.

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AI & Automation

AI that actually understands your product

Choose from Google Gemini, Anthropic Claude, or DeepSeek. Train your bot on your exact knowledge base and watch it handle 80% of support requests accurately.

  • Multiple AI model support (Gemini, Claude, DeepSeek)
  • Automatic website crawler with configurable depth
  • PDF and document import
  • Smart fallback when confidence is low
  • Multi-language support (95+ languages)
  • Continuous learning from resolved conversations

AI Model

Google Gemini 1.5 Pro

Active

Website Crawled

docs.acme.com · 247 pages

100%

Accuracy Rate

Last 30 days

94.2%

Avg Response

AI generation time

1.8s
Human Handoff

Seamless escalation to live agents

When a customer needs a human, transition them instantly. The full conversation context transfers automatically so agents never ask customers to repeat themselves.

  • One-click escalation from AI to human agent
  • Full conversation context preservation
  • Agent queue management and assignment
  • Typing indicators and real-time messaging
  • Agent notes and internal comments
  • Resolution tracking and CSAT collection

Online Agents

Ready to handle chats

3 / 5

Queue Length

Waiting for agent

2 chats

Avg Handle Time

Human-handled tickets

4.2 min

CSAT (Human)

Customer satisfaction

4.9 ★
Analytics

Know what's working and what isn't

Real-time dashboards give you complete visibility into your support operation. Track deflection rates, response times, team performance, and customer satisfaction.

  • Real-time conversation dashboard
  • Ticket deflection rate tracking
  • Response time analytics (AI vs human)
  • Team agent performance reports
  • CSAT score collection and trends
  • CSV export and API access

Ticket Deflection

AI handled without escalation

79%

Total Conversations

This month

3,247

CSAT Score

Rolling 30-day average

4.8 ★

Resolution Rate

Chats fully resolved

91%
Integrations

Works with your existing stack

Embed on any website in 60 seconds. Connect to your CRM, helpdesk, or Slack with webhooks. Use our API to build custom workflows.

  • One-line JavaScript embed (works everywhere)
  • REST API with full documentation
  • Webhook events for every conversation action
  • Slack, HubSpot, and Zapier integrations
  • Custom domain support (Enterprise)
  • White-label widget with your branding (Enterprise)

Widget Embed

One script tag · 60 seconds

Live ✓

Webhooks Active

conversation.created, closed

2

Custom Domain

chat.yourcompany.com

SSL ✓

API Requests

Last 24 hours

1,892
Security

Enterprise-grade security, out of the box

Your data is encrypted, isolated, and never shared. We're SOC 2 Type II certified and GDPR compliant so you can use ChatMox with confidence.

  • SOC 2 Type II certified infrastructure
  • AES-256 encryption at rest
  • TLS 1.3 encryption in transit
  • Multi-tenant data isolation
  • GDPR and CCPA compliance tools
  • Regular third-party penetration testing

SOC 2 Type II

Audit completed June 2025

Certified

Encryption

At rest & in transit

AES-256

GDPR Compliance

Data residency options

EU/US

Uptime SLA

Last 90 days

99.97%

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