Changelog

What's new in ChatMox

We ship updates every week. Here's what we've been building.

v2.4.0June 5, 2025Latest

DeepSeek AI support & improved analytics

We're excited to launch DeepSeek AI support for all plans, plus a completely rebuilt analytics dashboard with real-time charts.

new
  • DeepSeek AI model support (all plans)
  • Real-time conversation chart in dashboard
  • CSAT collection after conversation close
  • CSV export for all reports
improved
  • Analytics dashboard loading time reduced by 60%
  • Widget CSS isolation to prevent site style conflicts
  • Knowledge base indexing speed 3x faster
fixed
  • Fixed conversation history not loading on mobile
  • Fixed team invite emails going to spam
  • Fixed billing portal redirect issue
v2.3.0May 20, 2025

Human handoff overhaul

Complete redesign of the human handoff flow with agent queuing, assignment, and real-time typing indicators.

new
  • Agent queue management dashboard
  • Automatic agent assignment based on load
  • Typing indicators in conversation view
  • Internal agent notes on conversations
improved
  • Handoff transition now shows full conversation context
  • Agent availability status (online/offline/busy)
  • Mobile-responsive conversation detail view
fixed
  • Fixed occasional duplicate messages during handoff
  • Fixed timezone display in conversation timestamps
v2.2.0May 8, 2025

Website crawler & PDF import

Train your bot by pointing it at your website URL. Our crawler follows links up to your plan's depth limit and indexes all pages.

new
  • Website URL crawler with configurable depth
  • Multi-file PDF upload (drag & drop)
  • Knowledge source status tracking (indexing progress)
  • Re-crawl and re-index buttons
improved
  • Knowledge base search relevance improved
  • Faster PDF text extraction
fixed
  • Fixed crawled pages not appearing in knowledge list
  • Fixed long PDF filenames breaking the UI
v2.1.0April 22, 2025

Anthropic Claude AI support

Added Anthropic Claude as an AI model option on Growth and Enterprise plans. Notable improvement in response quality for complex queries.

new
  • Anthropic Claude AI model support
  • AI model selection in bot settings
  • Plan-based model availability controls
improved
  • Response quality improvements across all models
  • Faster streaming response display
fixed
  • Fixed bot responding in wrong language
  • Fixed settings page not saving on Safari